We operate an ‘IT Centre of Excellence’ for companies who employ IT personnel who can deal with many of the day to day issues that come up, but who may need help with complex problems that require detailed knowledge of network infrastructures and core operating systems.

Key features of the service include:

• Remote assistance and diagnosis of problems
• Server operating system & networking
• General PC Connectivity
• Mountain Software Application operation on servers and PCs
• 3rd Party application integration with Mountain Software modules
• Restoration of Mountain Software applications & data using a suitable system backup
• Liaison with third party suppliers where necessary

As part of this package we can also offer an on-site chargeable consultancy service for items outside of the scope of standard support. In addition, this package can also work well with the Incident Based Support service.

Key benefits of the Supporting your Technical Team option

Maximise the use of your own IT teams Build the knowledge and expertise of your own team Remote assistance to talk your IT teams through complex issues Highly trained, experienced professionals on tap to help solve more complex problems On site service when required