Building on the Managed Support and One Stop Support packages, the Premium Support option offers a variety of additional benefits, which will not only maintain the health of your IT provision but will work proactively to ensure its performance is maximised:

	Technical Account Manager who is highly trained and experienced
	Proactive systems management & alerting
	Network server monitor – entry level remote monitoring solution installed on the primary server
	Software update service
	Server security & software patches PC operating system (Windows 2000 / XP) security software patches
	Virtual IT Assistant - PC management & remote control (requires broadband Internet connectivity)
	Annual network health check & review
	Annual technology review
	Annual Spyware audit / scan
	Annual Virus audit / scan
	Backup verification service (two tapes tested per year)

Further benefits include:

• Free access to publicly scheduled technical workshops
• Exclusive offers for training as well as two free places on courses per year
• Preferential rates for consultancy services