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Most businesses today recognise the importance of their networked computer systems and the increasing reliance that is placed on them. Investments in IT infrastructure, software and all associated technologies are treated as strategic, board level decisions. Once the investment has been made, reliability, security and stability become of paramount importance for the business.
Computer hardware has become more reliable and cost effective over recent years, with software and operating systems becoming more complex. Many technologies now require trained professionals to administer them on a daily basis.
With this in mind, Mountain Software has devised various packages to suit a business’s needs. Our team of highly trained systems engineers and consultants can discuss your specific needs and can tailor a solution to your specific requirements.
Many of our engineers are Microsoft qualified. Our Investors in People status means that we are committed to developing our staff, many of whom frequently attend training courses to build on their knowledge and keep them at the cutting edge of technical competency.
Our technical support teams are available via phone, web, e-mail and fax. Each business sector has a team of dedicated first-line helpdesk staff who will identify the nature of the call and then provide advice and guidance immediately. If any calls cannot be dealt with by our first line helpdesk support team, they will be escalated to the relevant second or third line support personnel who will investigate the issue further and resolve the problem in the shortest possible time frame.
All in all, our high level of technical expertise and flexible structure combine to deliver a consistent, reliable support experience. This helps to ensure that our customers are able to maximise the benefits of their existing IT network, by maintaining the highest levels of performance from your systems and reducing risk of failure.
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