Given that the response times of support companies are critical to the levels of service that a business is able to offer its customers, Mountain Software’s approach to delivering support will give you peace of mind as we operate to the highest standards of customer care.

This is why this is the most highly recommended package for companies who wish to focus on their core business and leave IT to the experts and as a result this option is extremely popular with our customers. With One Stop Support, everything is taken care of. With only one company to call, disputes over liability between hardware and software support providers become a thing of the past. You simply make one call to us and we will take it from there.

If our systems engineers cannot resolve the problem, we will provide you with loan equipment of the same or higher specification (subject to availability). Unlike other maintenance providers, we regard this as critical.

Key benefits of One Stop Support

All the benefits of Managed Support All your IT requirements taken care of Total peace of mind One company to call Reduced costs Reduced downtime Agreed response times so that you know exactly what is happening Friendly, experienced staff who will work hard to solve your problems Replacement loan equipment

We offer two levels with this option:

• One Stop Support
• Premium One Stop Support