As our standard support package it is most suited to people who do not employ full time IT professionals and need to ensure that system downtime is kept to a minimum. Managed support provides a cost-effective service, offering essential support on items such as servers, PCs, printers and networking equipment.

Key features of the service include remote assistance and diagnosis of problems covering:

• Server operating system & networking
• General PC Connectivity
• Mountain Software Application operation on servers and PCs
• 3rd Party application integration with Mountain Software modules
• Restoration of Mountain Software applications & data
• Liaison with third party suppliers where necessary

In such circumstances where problems cannot be resolved remotely, we also operate an onsite service.

Key benefits of Managed Support

Flexible outsourcing options Highly trained and experienced IT engineers to solve your problems Large helpdesk teams on standby to help you Maximise your system up time Speedy diagnosis and resolution of issues

We offer two levels with this option:

• Managed Support
• Premium Managed Support