Incident based support is designed to work in combination with our other support packages on an ad hoc basis as and when you need it most.

Incidents are purchased on a per site basis and can be purchased in packs of 5, 10, 15 or 20. Buying a pack of 20 is the most cost effective, but will depend on how many incidents occur.

An ‘incident’ is one individual issue and the reasonable efforts needed to resolve it. This may require more than one telephone call and off-line research.

Key benefits of Incident Based Support

Fast, reliable, comprehensive problem resolution Support for product usage, set-up, configuration, operational and “how-to” use problems Coverage for general PC and application software support and assistance Incident-based support available in 5, 10, 15 and 20 incident packs - cost-effective pricing and budgetary control in advance Access to the Mountain Software Technical Support Team Peace of mind - help is on hand when you need it