Although the company faces very different challenges in the markets it serves, several core themes enable a common approach. Mountain Software provides a comprehensive range of services for clients including consultancy to establish the business needs of each client and to develop a robust solution, training and helpdesk facilities, as well as high quality account management. Excellence in all aspects of customer service is a core theme for the company.

Mountain Software prides itself on its relationship with user groups – they are independent, vocal and demanding and therefore help ensure that the product range continues to meet the needs of its clients. The company takes a long term view of relationships with clients and has dedicated account management teams for each of its market places. Staff in these teams are highly experienced and have developed close working relationships with many of their clients.

Mountain Software has always employed a large team of highly skilled developers and also has 3 directors on the board dedicated to Operations, Software Development and all matters Technical. The company employs several people who have worked as end users, giving a unique insight into the challenges clients face. To support the company's ethos of excellent customer service and constant innovation, a great deal of emphasis is placed on staff retention, training and development - illustrated in its Investors in People accreditation.

As the company's focus is primarily on the legal market place, it has developed in-depth industry knowledge and is frequently invited to work with industry and professional bodies on IT strategy and development.

As a Microsoft Gold Certified Partner, Mountain Software has access to full resources, support, technical expertise and future technologies from Microsoft.